Help Center
Frequently Asked Questions
Everything worth knowing before your first video visit — and a few things after.
Book online, get a secure link by text and email, and click it at your appointment time — visits run in your browser, no install needed. Your clinician examines, diagnoses and treats you live, then sends prescriptions and a visit summary to the app.
Your exact price shows before you book. Most insurers cover telehealth at parity with in-person visits, and self-pay rates are fixed, published and HSA/FSA eligible. Follow-ups cost less than full visits.
Yes — antibiotics, antivirals, allergy and skin medications, contraception, maintenance refills and more go straight to your pharmacy. Controlled substances follow strict federal rules and may require an in-person evaluation first.
Completely. All visits run on encrypted, HIPAA-compliant video, records are stored securely, and nothing is shared without your written consent — including with employers on company plans.
Your clinician will say so plainly and refer you well — with visit notes, suspected diagnosis and recommended next steps shared to the receiving provider. If you paid for a visit that couldn't help virtually, we credit it toward your next one.
Yes. Add children, a partner or aging parents as sub-profiles under one login, each with their own private record. Family plans cover everyone at a single monthly price.
Most patients are seen within two hours, day or night. Specialty visits (dermatology reviews, eConsults) typically return within 24–48 hours.
No — chest pain, breathing difficulty, severe bleeding, stroke signs and major injuries need 911 or the ER. If red-flag symptoms appear during a visit, your clinician escalates immediately and shares your notes with emergency staff.